Terms and Conditions of Service for Tonacla

Last updated: December 3, 2024

Welcome to Tonacla (www.tonacla.com), the website where you can find authentic and high-quality Mexican crafts. Below are the Terms and Conditions of Service that govern your access to and use of our website and the purchase of our products. By accessing and using this site, you agree to these Terms and Conditions in their entirety. If you do not agree with any part of these terms, please do not use our website.

1. General Information

Tonacla is a website that offers Mexican crafts for purchase, which are delivered internationally. Products are sold exclusively through the website and under the terms of this agreement.

2. Use of the Website

Access to and use of the Tonacla website are subject to the following terms:

• The user agrees not to use the site for any illegal, fraudulent activities or actions that may harm the rights of Tonacla or third parties.
• It is the user's responsibility to ensure that all information provided to Tonacla is accurate, current, and complete.
• The user must be at least 18 years of age to make purchases on the site. If the user is a minor, legal guardian consent is required.

3. Creating an Account

To make a purchase, you may be asked to create an account on our website. It is your responsibility to maintain the confidentiality of your account and access information. You must immediately notify Tonacla if you suspect that your account has been used without your authorization.

4. Products and Prices

• Product Availability: All products are subject to availability. If for any reason we are unable to process your order, we will inform you as soon as possible and refund any amounts paid.
• Prices: Product prices are indicated on the website and are subject to change without prior notice. The displayed prices include taxes, but shipping costs will be added during the checkout process.
• Descriptions: We strive to ensure that product descriptions are accurate, but we do not guarantee that product images or descriptions are exact, complete, or free from errors.

5. Payment and Billing

• Payment Methods: We accept various forms of payment, including credit cards, debit cards, and online payment platforms (such as PayPal). Payments are processed securely through third-party payment platforms.
• Billing: When making a purchase, you will be asked to provide the necessary information to complete the transaction, such as billing address and payment details. By making a purchase, you authorize the charge for the purchased products plus applicable taxes and shipping fees.

6. Shipping and Delivery

• Shipping Scope: We ship our products internationally, with exceptions that may be specified on the website.
• Delivery Times: Estimated delivery times are provided during the checkout process, but these may vary based on location and other factors. We are not responsible for delays due to causes beyond our control (such as customs delays).
• Shipping Fees: The shipping cost will depend on the recipient's location and will be calculated before completing the payment.

7. Return and Refund Policy

• Returns: Due to the handcrafted nature of our products, we only accept returns of damaged or defective items. If you receive a defective product, contact us within 3 days of receipt to arrange for a return or exchange.
• Refunds: If your refund request is approved, the refund will be processed through the original payment method within 5 business days.

8. Intellectual Property

All content on this website, including but not limited to text, images, logos, trademarks, and graphics, are the property of Tonacla or its licensors and are protected by intellectual property laws. Copying, distributing, or using the content of the site without Tonacla's explicit permission is prohibited.

9. Limitation of Liability

Tonacla is not responsible for indirect, incidental, or consequential damages that may arise from the use or inability to use our website or products, including but not limited to loss of data, income, or profits.

10. Modifications to the Terms

Tonacla reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this page and will be considered effective upon publication.

11. Applicable Law

These Terms and Conditions will be governed by and interpreted in accordance with the laws of Mexico, without regard to any conflict of law principles.