What should I do if the product I want is out of stock?
You can write to us at mexicanart@tonacla.com or directly use the WhatsApp button visible on our website.
What are the shipping times?
The average time to receive your products is approximately 3 to 5 business days after your purchase.
Can I track my order?
Yes, you can. We will provide you with the tracking number once your products have been shipped.
Can I cancel my order?
Yes, you can. Please email us at mexicanart@tonacla.com to track your order. If it has not been shipped yet, we can cancel it for you.
Can I get an invoice?
Yes, if you need an invoice, please email us at mexicanart@tonacla.com for personalized service.
How can I contact you?
You can send us an email at mexicanart@tonacla.com or send us a direct message via the WhatsApp button visible on our website.
What are your customer service hours?
Monday to Friday: 9:00 AM to 7:00 PM, and Saturdays until 2:00 PM.
I sent an email and haven’t received a response. Do you have a phone number?
You can directly contact us through the WhatsApp button on the Home page of our website.
Who should I contact if I have problems with the shipping of my order?
Please write to us directly through the WhatsApp button visible on our website.
I want to sell your products. Who should I contact?
Of course! You can write to us directly at mexicanart@tonacla.com or use the WhatsApp button on the Home page of our website for quicker and more personalized assistance.