Privacy policy

Privacy Policy of Tonacla

Last updated: December 3, 2024

1. Introduction

Welcome to Tonacla (www.tonacla.com). At Tonacla, we are committed to protecting and respecting your privacy. This Privacy Policy aims to explain how we collect, use, share, and protect the personal information you provide when you visit our website and make purchases of our Mexican crafts.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with any of the terms outlined here, please do not use our site.

2. Information We Collect

We collect different types of information in order to provide better, more personalized service to our customers. The information we collect includes:

  • Personal information you provide directly:
  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (such as credit card numbers) if making a purchase.
  • Information collected automatically:
  • Data about your device, such as device type, IP address, approximate geographic location, and the browser you use.
  • Data about how you interact with our site, such as the pages you visit, the products you view, the time you spend on the site, and the links you click.

    • 3. Use of Information

    The information we collect is used to:

  • Process and complete your purchases.
  • Send you updates about your order, such as shipping confirmations and delivery notifications.
  • Improve your browsing experience on our website.
  • Send you offers, promotions, and news related to our products, if you have requested them.
  • Fulfill our legal obligations and resolve disputes.

    • 4. Sharing Information

    At Tonacla, we respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party service providers, such as payment processors, shipping services, and companies that help us maintain our website.
  • Legal Compliance: We may disclose your information if required by law or if we believe it is necessary to comply with a legal process, protect our rights, investigate fraud, or respond to government requests.

    • 5. Information Security

    We take reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use encryption to protect payment information and other sensitive transactions. However, please note that no data transmission over the Internet is 100% secure, so we cannot guarantee absolute security.

    6. Cookies and Similar Technologies

    Our website uses cookies and similar technologies to enhance user experience, analyze trends, manage the site, and track user interactions. You can configure your browser to alert you when cookies are being used or to refuse their use; however, some site features may not work properly if you disable cookies.

    7. Your Rights

    You have the right to access, correct, update, or delete your personal information. If you wish to exercise any of these rights, please contact us using the contact details provided in this Privacy Policy.

    You also have the right to object to the use of your information for direct marketing purposes, in which case we will stop sending you promotional communications.

    8. Links to Third-Party Websites

    Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of those sites, so we recommend that you review their privacy policies before providing them with your personal information.

    9. International Data Transfers

    As part of our operations, your personal information may be transferred and stored outside of your country of residence. By using our services, you consent to the transfer, processing, and storage of your information in countries outside of your jurisdiction, which may not offer the same level of data protection as your home country.

    10. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by updating this page or through other means, such as email. We encourage you to periodically review this page to stay informed of any changes.

    11. Contact

    If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please feel free to contact us:

  • Email: mexicanart@tonacla.com

    • Thank you for trusting Tonacla. Your privacy is very important to us.