Tonacla Free Return Policy

Last updated: December 3, 2024

At Tonacla, we take pride in offering high-quality Mexican handcrafted products. We want you to be completely satisfied with your purchase, which is why we have created a hassle-free return policy so you can shop with confidence.

1. Free Returns

We offer free returns on all our products within 72 hours of receiving your order. If you're not completely satisfied with your purchase, you can return the product free of charge, at no additional cost to you.

2. Return Requirements

To ensure your return is accepted, the product must meet the following criteria:

• The item must be in its original condition, unused, undamaged, without any marks, alterations, scratches, or dents, and with all its original parts, colors, tags, and packaging intact.
• The product must be returned within 7 days of the receipt of your order.
• The product must have been purchased through our official website (www.tonacla.com).

3. How to Make a Return

To make a free return, follow these simple steps:

Contact us: Send an email to mexicanart@tonacla.com to notify us of your intention to return the product. Please include your order number and a brief explanation of the reason for the return.

• Receive instructions: We will provide you with a free return label along with instructions on how to return the item.
• Package the product: Securely pack the product in its original packaging, including any accessories, tags, or additional materials that came with the product.
• Free Shipping: Attach the return label to the package and send it to the indicated address at no cost to you. Once we receive the product, we will process the return.

4. When Returns Are Not Accepted

Returns will not be accepted in the following cases:

• Products that are not in their original condition or have been used, washed, or damaged.
• Customized or made-to-order products.
• Products returned after the 3-day period from the date of receipt.

5. Refunds

Once we have received the item and verified that it meets our return policy, we will process a full refund of the purchase price. The refund will be issued to the original payment method and may take up to [number of days] business days to reflect in your account, depending on the payment provider.

6. Product Exchanges

If you wish to exchange a product for another, we recommend completing a free return and then making a new purchase. If you have any questions about the process, feel free to contact us.

7. Shipping Costs

Return shipping is completely free for you, as long as you follow the instructions and use the return label provided by Tonacla. If you do not use the provided label, the return shipping cost will be covered by the customer.

8. Exceptions for International Returns

If you made an international purchase, the return policy still applies, but please note that shipping times may vary and return costs may not be covered in some cases. We recommend contacting our customer service for more details about the process in your country.

9. Contact

If you have any questions or concerns about our return policy, don't hesitate to get in touch with us:

Email: mexicanart@tonacla.com

Thank you for trusting Tonacla, and we hope you enjoy our Mexican crafts as much as we do.